Damage Policy

Every book is thoroughly checked before being sent out to you and packaged with care. However, damages do still happen. Below are accepted and non-accepted damages for returns.

Accepted damages:

Delivery damages: Physical damage such as dents and rips over 5mm

Ripping due to incorrect binding

Dents due to machinery

Punctures in the dust jacket or hardback

The following listed, do not qualify as damage:

Minor surface scuffs

Small specks on the edges (smaller than 5mm)

Faint roller lines occurring during production

Variation to colour in sprayed edges

The above is a policy. All damages must be reported within 14 days of receiving your order. Any damage reported after this 14-day period will not be eligible for a replacement, regardless of the circumstances.

All damage claims are reviewed at the sole discretion of our team and strictly on a case-by-case basis. Submission of a damage claim does not guarantee a replacement. Our team’s decision following review will be final.

Please ensure you inspect your items carefully upon receipt and contact us as soon as possible if you believe your order has arrived damaged.

any returns queries, please email us at: support@maidenmotherandcrone.co.uk

Skip Policy

For each quarterly subscription you are able to skip one box per year.

We are hoping to get this integrated into the website soon however for now, please email support@maidenmotherandcrone.co.ukat least 7 days prior to your renewal date

Refund Policy

Refunds & Cancellations

We completely understand that sometimes plans change! As our subscription boxes contain specially produced books that are ordered and allocated specifically for our subscribers, the following cancellation and refund policy applies.

Subscription Renewals

Your subscription will automatically renew on your scheduled renewal date unless you cancel or skip your subscription before the payment is processed.

If you do not wish to receive an upcoming box, please ensure that you skip or cancel your subscription before your renewal payment is taken. We ask this is done 7 days ahead to ensure this can be processed.

Once a subscription renewal has been successfully processed, your order is confirmed and allocated to you. We are therefore unable to offer cancellations or refunds simply because you have changed your mind or forgotten to skip or cancel your subscription.

Cancelling Your Subscription

You can cancel your subscription at any time through your customer account.

Cancelling your subscription prevents future renewal payments. It does not automatically cancel or refund any boxes that have already been paid for.

Any outstanding boxes that you have already paid for will still be sent to you.

Please be aware that if our subscriptions are operating on a waitlist, cancelling your subscription may mean that we cannot reinstate it. You may need to rejoin the waitlist if you would like to subscribe again in the future.